Privacy Policy

Overview
Welcome to TWE Pty Ltd (TWE), where your privacy and data protection are our top priorities. This Privacy Policy elucidates our practices regarding the collection, use, and disclosure of personal information. We are steadfast in our commitment to safeguarding your personal data and upholding transparency in our processes.

TWE is committed to adhering to all applicable legal requirements, including the regulations established under these Acts:
  • The Australian Privacy Principles (APPs) are outlined in the Privacy Act 1988 (Cth) (the Act), along with similar legislation that applies in most Australian states and territories..
Stakeholders engaged with TWE are entitled to a comprehensive understanding of the nature of personal data held by TWE. This encompasses a detailed account of the categories of personal information in our possession, the rationale behind its collection, and the protocols governing its acquisition, retention, application, and dissemination. It is the prerogative of TWE’s leadership, workforce, and associated parties to review and, if necessary, rectify their personal data in accordance with our commitment to data accuracy and transparency.
Objective
This document delineates the stringent measures TWE employs to manage and secure your personal and sensitive information. Our practices are meticulously aligned with the Australian Privacy Principles (APPs), ensuring the utmost integrity and confidentiality of your data.
The Policy
Personal information constitutes any data or opinion that is capable of identifying an individual, or from which an individual’s identity can be reasonably deduced, irrespective of whether it is documented in a tangible format.
Information collection overview
TWE routinely gathers a spectrum of personal information, which may encompass individual or business names, contact particulars, and identifiers such as gender, date of birth, telephone numbers, email addresses, postal codes, and titles. Additionally, we collect data through forms submitted to TWE, which may include medical conditions, health information, and financial details like banking and credit card information.
Information based on interaction
The variety of personal information collected by TWE is contingent upon the nature of the interaction with our entity. This includes, but is not limited to:
  • Prospective Employees: We accrue data pertaining to academic achievements, professional history, and results from screening processes, encompassing health evaluations and references.
  • Current Personnel: Beyond the scope of prospective employee data, we maintain records of telecommunications, internet, and email usage. Where applicable, we document visual surveillance and closed-circuit television monitoring for security purposes. Records may also include details of prior employment engagements, emergency contact information, performance assessments, conduct reviews, payroll documentation, disciplinary actions, resignation or termination details, substance testing results, leave records, and financial matters related to taxation, banking, or superannuation.
Sensitive information protocol
Sensitive information, as defined by TWE, includes any personal data or opinions that reveal an individual's racial or ethnic origins, political affiliations, religious or philosophical convictions, trade union memberships, sexual preferences, criminal history, health, genetic makeup, or certain biometric details.
TWE adheres to a stringent policy regarding the collection, utilization, and disclosure of sensitive information, ensuring all actions are in strict compliance with legal standards.
Data Acquisition Methods
TWE employs various methodologies for the collection of personal information, which may include oral communication, written correspondence, telephonic engagement, electronic mail, and interactions via the TWE website and databases.
Direct Collection from Individuals
It is the standard protocol of TWE to procure personal information directly from the individuals concerned, barring circumstances where such direct collection is impracticable. On occasion, personal data may be sourced from third-party entities.
Consent-Based Sensitive Information Collection
The acquisition of sensitive information by TWE is conducted with the explicit consent of the individuals or, where mandated, is carried out in accordance with legal authorization or permissible regulations that allow for third-party collection.
Third-Party Interactions and Verification
Throughout the course of business operations, personal information may be gathered from, and divulged to, external parties. For instance, in the recruitment process, verification measures may be implemented to ascertain the veracity and completeness of the information provided, which may include, where deemed appropriate, the execution of health assessments, credit evaluations, or criminal background investigations.
Anonymity and Pseudonymity
Individuals reserve the right to remain anonymous or utilize pseudonyms when interacting or transacting with TWE, where it is legal and feasible to do so. However, the provision of TWE's services or the conduct of business transactions may be contingent upon the receipt of personal information from the individual.
Information Security Protocol
At TWE, the protection of personal information is a paramount concern. We have instituted robust safeguards across physical, electronic, and procedural domains to shield your personal data against any form of misuse, interference, and unauthorized access, as well as against alteration, exposure, and potential corruption by computer viruses. Access to sensitive data is stringently limited to select personnel whose roles necessitate such access to execute their responsibilities effectively and to advance TWE's operational objectives.
To fortify the security of the personal information in our custody, TWE implements the following prudent measures:
  • Staff Training: We conduct comprehensive training programs to educate our staff on the imperative of maintaining the confidentiality and security of personal information.
  • Risk Assessment: Regular evaluations are carried out to identify and mitigate risks associated with misuse, interference, loss, unauthorized access, modification, or disclosure of information.
  • Audit Trails: We maintain meticulous audit trails to document the access, amendment, and eradication of electronic records containing personal information.
  • Security Audits: Periodic audits centered on privacy and data security are conducted to ensure the integrity of our information protection practices.
Collaborative Information Management
In the course of conducting business, TWE may engage in the sharing of personal information with external entities that facilitate our operations, including but not limited to information technology support, professional consultancy, and corporate governance services. It is not uncommon for personal information to be processed by our personnel or by third-party affiliates situated beyond the Australian borders. In such instances, TWE is proactive in implementing measures that obligate our service providers to uphold the sanctity of your personal information. This includes adherence to the Australian Privacy Act and other pertinent data protection regulations, ensuring a consistent standard of privacy safeguarding across all our operational processes.
Privacy Policy Evaluation and Update
TWE is committed to the continuous refinement of its Privacy Policy to reflect the evolving legal landscape and the dynamic nature of our operational methodologies. The policy is subject to periodic review to ensure compliance with new statutory requirements and to incorporate modifications in TWE’s business practices. The latest iteration of the Privacy Policy will be made accessible on the TWE website, signifying our dedication to transparency and adherence to best practices in privacy management.
Procedure for Addressing Grievances
TWE acknowledges the importance of addressing any inquiries, concerns, or grievances pertaining to the management of personal information with the utmost seriousness. Should individuals believe that TWE has not adhered to its obligations under the Privacy Act or this policy, they are encouraged to submit a formal complaint to the designated Privacy Officer. Complaints can be conveyed via electronic mail or through written correspondence sent by post. Upon conclusion of the investigation, TWE is committed to providing a detailed written response.
Designation of Privacy Officer
To ensure a structured approach to privacy matters, TWE has designated the Operations Manager to serve as the Privacy Officer. This individual is tasked with the responsibility of being the primary point of contact for all privacy-related issues, ensuring a dedicated channel for addressing such concerns.